Your Questions Answered
The salon is based in Room 20 in Midlothian Innovation Centre. A short 5 minute drive from Straiton Retail Park & 2 minute drive from The Royal Dick Vet Hospital. The centre reception is clearly sign-posted to direct you to the salon, but reception will always be happy to guide you.
1
Where is the salon?
Will I get parked easily?
2
Yes! There is lots of free parking outside the front & the back of the building.
All grooming appointments must be booked via the online booking system. There is a £25 booking fee required to secure any appointment. Your card will also be required to be kept on file in accordance with AristoCat Cares cancellation/no show policy.
If you struggle to book with the system, contact us at info@aristocatcare.com & we will be happy to assist you.
3
How to book?
Can I book more than 1 cat at a time?
4
Yes, if cats are from the same household, & get on well, then two cats can come at one time. The system will require two separate bookings in back-to-back slots & two booking fees. If you experience any issues, feel free to email info@aristocatcare.com
Accepted methods of payment
5
Cash or card are the accepted methods of payment.
Booking fee’s are non-refundable. They are deducted from your total service balance after completion of the grooming. If you reschedule out-with 72hrs of your appointment time, it can be transferred to another date for a future appointment.
6
Is the booking fee refundable?
Each cat will be assessed for fleas before beginning the grooming session. If fleas become apparent either before or during the session, the groom will be stopped & a flea charge of £50 will be added to the remaining service charge to disinfect all equipment and flea bomb the salon.
7
Flea Policy
Do you offer mobile grooming?
8
No, from September 2026 AristoCat Care offers salon only appointments.